Store Policies

Your statutory rights are not affected by any of the following store policies.

Ordering Online
Ordering online with us is safe and secure.

We employ a method of interaction with our visitors that does not compromise credit card information. This online system is 100% secure.

We encourage you to feel comfortable using your credit card to conduct commerce on our site. If you wish, you may also send us a cheque, but this will delay your order as we must wait for your funds to clear before we ship any merchandise.

Return / Refund Policy
If the goods do not arrive in an acceptable condition and you inform us immediately, we will arrange to collect them (the whole order) and give a full refund or exchange. All products to be returned must be carefully repackaged in their original packing.

Prices
Goods are charged at price shown on the product pages on the date the customer places the order and are exclusive of VAT (where applicable).

Due to the nature of the product it is impossible to ship the precise amount. We will use reasonable endeavours to make the weight within 5% of that requested and will adjust your payment accordingly.

We will call you in the event of any excessive price difference.

We will only debit your card at the time of shipment.

Prices are correct at time of publication. Errors and omissions are excepted. Orders will be processed at our published prices, otherwise, in the case of any unexpected change in price, you will be informed and asked if you wish to reconsider your order before proceeding.

Cancellation
If you wish to cancel your order please notify us by 2pm on the Monday before your order is due to be despatched.

Complaints
If we should receive a complaint about any part of our service, by phone,fax,e-mail or letter,then it will be dealt with promptly (we will reply within 5 working days). It will then be dealt with confidentially, and effectively.